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9/LINE

THE OFFICER WORK-NUMBER PLATFORM

One work number.
A connected agency.

Keep personal numbers private. Explore calling, messaging, protected transcripts and accountable supervision—with 9/Line Officer and 9/Line Agency packages built around your agency.

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Officer using a phone beside a patrol vehicle
Actual 9/Line practice dialer showing synthetic sample numbers and a number keypad

Your personal number stays private.

Officer audio stays inside the app.

Your agency controls access.

CHOOSE YOUR WORKFLOW

One platform.
Two ways to equip your team.

Everyday officer communications, with room for deeper agency coordination and language access.

EVERYDAY COMMUNICATIONS

9/Line Officer

Up to 3 dedicated 9/Line numbers per officer
Keep separate, labeled work numbers for different assignments, investigations, or roles—all managed in one app.

  • Up to 3 work numbers: choose and label dedicated 9/Line numbers for inbound and outbound calls and SMS/MMS while keeping your personal number private.
  • Two-way SMS/MMS with consent and delivery status
  • Protected transcripts, email links and encrypted downloads
  • Listen-only supervisor monitoring
  • Officer management and the agency dashboard

Plus work contacts, basic callbacks, case references, availability controls and device/audio checks.

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EXPANDED AGENCY CAPABILITY

9/Line Agency

Department-wide communications and supervision.

  • Coordinate teams: assigned callbacks, shift coverage and bulk onboarding
  • Live Officer Location: call-linked map updates beside authorized supervisor listening
  • Case Lines & Secure Call Recording: multiple labeled work numbers for separate investigations, with agency-approved recording and protected playback
  • Connect systems: agency single sign-on, search and reporting
  • Extend language access: EMT interpretation, human escalation and multilingual transcripts
Additional package options

Voicemail and evidence integrations, team controls, non-emergency routing, saved views, scheduled reports and richer tagging. Hands-free vehicle integrations and voluntary video/media collaboration can be scoped separately.

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01 / CALL & MESSAGE

A conversation.
A clear next step.

Call, take a callback or share a photo through one professional work number.

  • In-app audio over Wi-Fi or mobile data—not personal-line forwarding.
  • Text and photo conversations with consent, opt-out and delivery controls.
  • Attachment scanning, restricted storage and safe previews.
SMS/MMS terms
9/LINE MESSAGESILLUSTRATIVE PREVIEW
Demo contactSample conversation · work line

Would 2 p.m. work for our follow-up?

Recipient initiated · sample

Yes. Let's meet at the agreed location.

Delivered · illustrative status
Example meeting location: a park entrance with stone pillars and a bench.
Meeting locationPark entrance

02 / TRANSCRIPTS & RECORDS

The call ends.
The record stays accessible.

A protected transcript workflow for eligible, agency-approved calls.

  • A generic email links to the authenticated viewer—not a transcript attachment.
  • Encrypted storage and permission-checked encrypted downloads.
  • Visible processing status, access logs and preserved corrections.

Machine-generated text requires review. No-answer and policy-excluded calls do not produce transcripts.

CALL RECORDILLUSTRATIVE PREVIEW
Follow-up conversationSample transcript

Outbound · demonstration record

OfficerDoes two o'clock work for you?

RecipientYes, thank you.

View transcriptSign-in and record permission required
9/Line call record availableGeneric email · no conversation content
Illustrative record and email. Sample text; not an actual call.

03 / SUPERVISOR LISTENING

Support the officer.
Stay accountable.

Give authorized supervisors a clear way to support live calls. Listen-only supervision is included in 9/Line Officer.

  • Authorized access to eligible calls within agency and team scope.
  • Officer-visible monitoring with logged joins and departures.
  • Leave monitoring without ending the officer's call.

Required notices and agency authorization apply. No whisper, barge-in or automatic monitoring of every call.

SUPERVISOR VIEWILLUSTRATIVE PREVIEW

Receive-only audio

Demo officer · work call

Listening · sample state

Officer can see who is listening

Leave monitoringOfficer's call remains connected
Illustrative listening screen. No live audio or active monitor.

04 / AGENCY DASHBOARD

Your team.
One clear view.

Manage people, supervise authorized calls and follow communication status—with separate permissions for each role.

9/LINE · DEMO AGENCYFICTIONAL SCENARIO · NOT LIVE DATA

9/Line Agency

Active calls. Shared context.

Sample snapshot
On a call5 demo officers
Location available4 sample positions
Location unavailable1 call still active
Fictional officer locations and active-call heat map Four officers are mapped during sample active calls. Officer 01 is in West Sector. Officers 02, 03 and 04 form a higher concentration in Central Sector. Officer 02 is selected and has a dashed location-accuracy circle. Officer 05 has no location and is not plotted. The map, streets, heat intensity and positions are illustrative, not real geography or measured activity. All five calls are described in the adjacent panel.
Sample active-call concentration
LowerHigher

Heat shows an illustrative grouping of calls—not crime, risk or off-duty activity. Numbered pins identify on-call officers.

SELECTED CALL · EXAMPLE

Demo officer 02

Outbound work-line call

Call state
Connected · 02:14
Officer location
Central Sector
Last update
8 seconds ago
Reported accuracy
25-meter radius

Listen-only · sample state

Officer-visible supervision. Viewing location and listening require separate permissions.

4 other sample calls
  • 01 · West SectorActive call · updated 6s ago
  • 03 · Central SectorActive call · updated 12s ago
  • 04 · Central SectorActive call · updated 9s ago
  • 05 · Location unavailableActive call · no map pin
Illustrative 9/Line Agency concept. Fictional officers, streets and call activity; times are sample values. No live data or audio. Location sharing is call-scoped and permission-based. Feature availability is confirmed before purchase.
01

Manage officers

Enrollment, teams, work numbers, devices and session revocation.

02

Supervise authorized calls

Scoped call lists and Listen / Leave controls. 9/Line Agency adds officer location, accuracy and update time.

03

Review communication status

Delivery, transcripts, callbacks, usage and service alerts.

CASE LINES & SECURE CALL RECORDINGILLUSTRATIVE PREVIEW

Separate lines. Organized work.

  • Primary work line(202) 555-0100 · Everyday contacts
  • Case Alpha · selected(202) 555-0101 · Internal case label
  • Case Bravo(202) 555-0102 · Internal case label
Case Alpha · sample call recordAgency-approved recording

Protected playback and transcript
Sign-in and record permission required

Case labels stay inside your agency—not in recipient-facing caller ID.

Fictional labels, reserved example numbers and a static recording illustration. No playable audio or active calls.
Case Lines & Secure Call Recording · 9/Line Agency

Give an officer a primary work line plus additional numbers labeled for separate investigations. Select the line before calling or messaging, see which line an incoming call reaches, and keep each line’s communications organized with its case reference. Investigation labels stay internal—not in caller ID or recipient-facing messages.

Agency-approved inbound and outbound recording connects protected audio and transcripts to the call record. Visible recording status, authenticated playback, permission-checked downloads and generic post-call email links support controlled access. Recording, supervisor listening and officer location each require separate permissions.

Administrators control number assignments, recording policies, retention and access history. Number allowances, additional charges, required notices and feature activation are confirmed before purchase. SMS consent and opt-outs remain enforced across line changes.

Live Officer Location · 9/Line Agency

See the officer’s device-reported position alongside a monitored call, with a map pin, accuracy radius and last-updated time. Call-start location and updates during the call add context to the call information—not the civilian’s location.

Call-scoped sharing requires an enabled native app build, officer permission and a visible sharing indicator. Sharing stops when the call ends. Location viewing and call listening have separate agency-scoped permissions and audit controls; no off-duty tracking.

Approximate, stale or unavailable positions are clearly labeled. Locked-screen updates depend on supported devices, granted permissions and system conditions. Native-device support and feature activation are confirmed before purchase.

More agency controls

Assignment history, consent evidence, attachment status, email-delivery tracking, budget warnings and audit logs. Administration does not automatically grant permission to listen, read messages or export records.

BUILT AROUND AGENCY POLICY

Clear controls.
Informed decisions.

Confirm your agency's configuration, permissions and service terms before activation.

Visit the Trust Center
Calling, devices and availability

Confirm caller ID, routing and supported devices. Connectivity is required; background or locked-phone receiving must be verified for each device. 9/Line is not the same as dialing #919.

Transcript access and retention

A forwarded email grants no access. Officers sign in with current record permissions. Audio processing, retained recordings, holds, deletion and exports follow separate agency-approved rules. Carrier calls and SMS/MMS are not end-to-end encrypted.

Supervision and language access

Approve eligible calls, supervisor scope, officer visibility and required notices. Live EMT interpretation and human escalation are 9/Line Agency options; supported languages and integrations require validation. Post-call transcription is not live translation.

LET'S TALK 9/LINE

See the fit.
For your agency.

Bring your officer count and communications priorities.
We’ll walk through the right package and confirmed availability.

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Do not include case details or protected information.