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Version: 9line-verbal-v1-20260911 · FastDial Inc
Two approved consent paths
Recipient initiates the conversation
A civilian or other recipient may opt in by sending the first SMS or MMS to an officer's dedicated 9/Line number after receiving that number verbally, in writing, on an official business card or directory, on an agency website, or in case-related communication. The 9/Line server verifies and records the inbound message before the officer may reply. Merely providing a phone number is not consent.
Officer initiates after verbal consent
For an officer-initiated message, the officer reads the approved script below during a telephone or in-person conversation. The recipient must affirmatively agree, and the officer records the method, recipient, time, purpose, and script version in 9/Line before sending.
Read to the recipient
May I send you text and picture messages through FastDial's 9-Line service about our conversation and related follow-up? Message frequency varies. Message and data rates may apply. Reply STOP to stop messages or HELP for help. We do not sell or share your mobile number or consent information with third parties for marketing. Providers process messages to deliver the service. Consent is not a condition of purchase. This is not an emergency service; call 911 for emergencies. The Privacy Policy is at emt919.com/privacy and the SMS Terms are at emt919.com/sms-terms. Do you agree to receive these messages?
Document the answer
Obtain an affirmative answer. Record the recipient number, officer and agency, date and time, whether consent was by phone or in person, the purpose, and the script version. If the person declines or the answer is unclear, do not send an officer-initiated message. Providing a telephone number alone is not consent.
First message
The first outbound message must identify FastDial 9-Line, the officer and agency, the purpose, and HELP/STOP instructions. Keep messages within the scope of the consent. An opt-out must be honored before further sending.
Support and privacy
FastDial Inc · 1207 Delaware Ave, Suite #808, Wilmington, DE 19806 · (302) 599-9900 · contact@emt919.com.