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Agency support

Get help with your service.

Choose the right contact for operational questions, security review, roster changes or records requests. Begin by email; keep protected information out of your message.

Get support

Operational support

Registration, call workflow, roster changes, transcript access, and service configuration.
contact@emt919.com

Security contact

Suspected incidents, assessment questions, and control-evidence requests.
security@emt919.com

Privacy and records

Retention, deletion, public-records coordination, and agency data questions.
privacy@emt919.com

Vulnerability reporting

Good-faith security research should follow the published testing boundaries.
Read the disclosure policy

Do not send sensitive case data by ordinary email

Use email to initiate contact. An authorized support representative will arrange the appropriate secure exchange for transcripts, incident evidence, or architecture materials.

Incident handling

Reported suspected incidents are routed to the designated Incident Commander and technical lead. SEV-1 and SEV-2 reports are assessed promptly under the formal Incident Response & Breach Notification Policy.