Your information. A defined purpose.

Scope and company identity

This Privacy Policy describes how FastDial Inc ("FastDial," "we," "us," or "our") handles personal information through its 9-Line, EMT919, and City919 products, websites, applications, calling and messaging services, and related support. 9-Line is FastDial's officer calling and SMS/MMS service.

Information we collect

Depending on the service and agency configuration, we may collect:

• Contact and account information, such as name, agency, work email, telephone number, officer registration information, assigned work number, and authentication or device-verification records.
• Calling and messaging information, such as originating and destination numbers, SMS/MMS content and attachments, consent and opt-out records, timestamps, delivery status, call time and duration, and service disposition.
• Location information, such as precise or approximate device coordinates, location accuracy, capture time, and related status and audit records, when an officer chooses location sharing during an active 9-Line work call or starts an agency-enabled protected field session.
• EMT919 service information, such as selected language, call audio used for interpretation and transcript generation, transcripts, and interpreter-routing records, when those features are enabled.
• Technical and security information, such as browser and device type, IP address, application events, error reports, and access and audit logs.
• Information submitted through public forms or when contacting support.

How we use information

We use information to provide calls and SMS/MMS, route and deliver communications, authenticate users and devices, process consent and opt-out requests, provide interpretation when enabled, troubleshoot and support the service, prevent fraud or misuse, maintain security, comply with law, and meet agency records requirements. Customer call and message content is not used to train FastDial or third-party AI models.

Location data

9-Line accesses, collects, and transmits precise or approximate device location only when an authorized officer affirmatively enables location sharing for a supported feature and grants the applicable device permission. We use this information to show the officer's position to authorized supervisors from the applicable agency for live operational monitoring, connection status, safety support, and agency audit or records purposes.

During an ordinary work call, location sharing is optional. Collection begins only after the officer accepts the in-app disclosure and device permission request. It stops when the call ends or when the officer selects Stop. Declining location does not affect call audio.

When an agency enables protected field sessions, an officer may deliberately start a session that collects and transmits location while 9-Line is in the background or the device is locked. The app discloses this background use before requesting permission or starting the session. Collection stops when the officer ends the session.

Location data may be processed by FastDial's cloud hosting, database, security, and telecommunications service providers only as needed to operate and protect 9-Line. It is not sold, used for advertising, or shared with third parties for their own marketing or promotional purposes.

SMS/MMS and mobile information

9-Line uses telephone numbers and message data to send and receive communications requested by officers, agencies, and message recipients; deliver account or service notices; respond to HELP and STOP requests; and maintain consent, delivery, and compliance records.

Mobile numbers, SMS consent information, and opt-in data are not sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. We do not use a person's consent to one messaging program as consent to an unrelated program.

How we share information

We may share only the information reasonably necessary to deliver and protect the service with the applicable agency or customer; telecommunications carriers and messaging providers; cloud hosting, database, security, customer-support, and interpretation providers; and professional advisers working under confidentiality obligations. We may also disclose information when required by law, legal process, public-records obligations, or to protect rights, safety, and service integrity. Providers may use information only to perform services for us or as otherwise required by law.

Storage and security

We use administrative, technical, and physical safeguards appropriate to the information and service, including access controls, authentication, encryption in transit and at rest where supported, logging, and restricted administrative access. No system can guarantee absolute security. If you believe information has been exposed or misused, contact security@emt919.com.

Retention and deletion

We retain information only as long as reasonably necessary to provide the service, meet the applicable agency agreement, maintain consent and opt-out records, resolve disputes, protect security, and satisfy legal or records obligations. Current EMT919 defaults include 30-day rolling deletion for voice audio and 12 months for access and audit logs; transcript retention is defined in the agency agreement. 9-Line call, message, and location retention is defined by the agency configuration and agreement. Legal, agency, or preservation holds may delay deletion.

Your choices and privacy rights

You may opt out of 9-Line SMS/MMS by replying STOP. Reply HELP for messaging support. Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to appeal a denied request. Agencies may also request inventories, deletion of eligible records, and a deletion certificate at termination. Some information may be retained when required by law, an agency records policy, a legal hold, or for security and compliance.

To make a privacy or deletion request, email privacy@emt919.com or write to the address below. We may verify your identity and coordinate with the applicable agency before acting on a request.

Children

FastDial services are designed for agencies, authorized personnel, and operational communications. They are not directed to children for independent consumer use. Information involving a minor may be processed when an authorized agency uses the service as permitted by law and agency policy.

Public website and embedded video

Our public websites may collect standard technical logs and form submissions and may load embedded media from third parties. Playing embedded media may transmit technical information to that provider under its privacy terms.

Changes to this policy

We may update this policy as services or legal requirements change. The effective date above identifies the current version.

Contact FastDial

FastDial Inc
1207 Delaware Ave, Suite #808
Wilmington, DE 19806
Phone: (302) 599-9900
Privacy and deletion requests: privacy@emt919.com
General support: contact@emt919.com

For messaging-specific disclosures, see the 9-Line SMS/MMS Terms and Conditions.