™
Request a demo
The standard five-step call flow
Dial
An officer or responder starts #919 from a telephone number registered to the agency.
Authenticate
The configured workflow verifies the registered phone and any required agency or user credentials.
Select language
The caller identifies the language by voice or keypad and confirms the intended service path.
Translate or escalate
EMT919 interprets each turn while preserving speaker roles, with live-interpreter escalation where configured or required.
Reference record
The configured interaction record can include a reference number, responder identity, timestamp, duration, language, and service disposition.
30-second representative demonstration
- RESPONDER
“Ask whether anyone in the vehicle needs medical help.”
- EMT919 — SPANISH
“¿Alguien en el vehículo necesita ayuda médica?”
- SUBJECT
“No, estamos bien.”
- EMT919 — ENGLISH
“No, we are okay.”
Transcript: The complete spoken content appears above. A real session may differ by language, carrier conditions, background noise, service mode, and agency configuration.
Language selection and timing
The caller identifies the language or begins the configured interaction. AI language coverage and live-interpreter routing are confirmed for the agency’s configured service. EMT919 does not publish a fixed response-latency figure. Connection and response time vary with carrier and network conditions, language, routing mode, audio quality, and live-interpreter availability.
Live-interpreter boundary
AI-first mode is intended to begin communication quickly. It does not eliminate professional interpreters. Where in-call handoff is configured, a responder can request a qualified live interpreter on the same service path without starting a second agency workflow. Exact handoff behavior depends on the agency configuration and contracted provider. Agencies may also choose live-interpreter-only routing, and policy should require a qualified live interpreter for legal, medical, disciplinary, or other high-stakes communications whenever appropriate.
If the call disconnects
The active session ends. The responder can call again through the authorized workflow or use the agency’s alternate interpreter path. Session continuity and record availability may depend on where the interruption occurred.
Audio, transcripts, and retention
- Voice audio: 30-day rolling deletion by default.
- Transcripts: retained for the period stated in the agency agreement.
- Additional storage option: extends transcript retention for the period purchased and documented by the agency.
- Access and audit logs: retained for 12 months.
- Customer content: not used to train AI models.
- Legal or agency preservation holds: excluded from ordinary deletion until released.