Put every assumption in writing.

Product and policy

• Approved users, call types, languages, and locations
• AI-first versus live-interpreter-only configuration
• Mandatory live-escalation triggers
• Disconnection, low-quality audio, and unavailable-service procedure
• Training, acceptance testing, and operational owner

Security and privacy

• Architecture and named subprocessor review
• Certification boundaries accurately represented
• Authentication, authorization, logging, and agency isolation
• Audio, transcript, and audit-log retention
• Incident contacts, notification terms, and evidence access
• Accessibility review and accommodation path

Commercial and legal

• Licensed-user definition and quantity
• Minimums, optional services, and live-interpreter costs
• Implementation, training, support, and renewal scope
• Contract term, termination, data return, and deletion
• Insurance, W-9, corporate documents, and purchasing authority
• Grant or cooperative-purchasing statements independently verified

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